Introduction

At Dharohar Jewellery, we aim to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we’re here to help. This policy outlines the conditions and process for exchanges and returns.

1. Eligibility for Exchange & Return

You may request an exchange or return for items purchased from us if:

• The item is unused and in its original condition, including packaging, tags, and certificates.
• The request is made within [Insert Timeframe, e.g., 14 days] of delivery.
• The item is not a final sale, customized, or engraved product, unless defective.

2. Process for Exchange & Return

To initiate an exchange or return:

• Contact our customer service team at [Insert Contact Email/Phone Number] with your order details.
• Await approval and further instructions from our team.
• Package the item securely and include all original documentation.
• Ship the item to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Refunds will be processed as follows:

• Approved returns will be refunded to the original payment method within [Insert Timeframe, e.g., 7-10 business days] after the item is received and inspected.
• Any shipping charges incurred at the time of purchase are non-refundable.

4. Exchanges

For exchanges:

• Once the returned item is received and inspected, the replacement item will be shipped to you.
• If the replacement item has a price difference, you will be charged or refunded accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us immediately at [Insert Contact Email/Phone Number].
• Provide photos of the damage or defect for verification.
• We will arrange for a replacement or refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or engraved jewelry.
• Gift cards.
• Items marked as "Final Sale."

7. Contact Us

For questions or assistance regarding our Exchange & Return Policy, please contact us:

[Your Jewelry Business Name]
[Your Business Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

We appreciate your understanding and cooperation in adhering to this policy. Thank you for choosing [Your Jewelry Business Name]!